Two Blonde Boys: Ways to Succeed...

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Friday, May 09, 2008

Ways to Succeed...

From Tom Peter's blog post, 100 Ways to Succeed, #117...

Job One: Cherish and Excite the People Who Have the Opportunity to Cherish and Excite the Customer and Induce Her-Him to Recommend Us to Others Which Is the Premier Path to Growth and Profitability. Forever and Ever, Amen.

Axiom: Only excited people can excite customers over the long haul—i.e., again & again.

Corollary: To cause our colleagues to be excited we must put—and keep—the maintenance of their well-being and their opportunity structure at the top of our agenda.

HT: tompeters!