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Sunday, February 01, 2009

Awesome Customer Service Experience...












I recently "broke" my guitar... my main guitar: a Taylor 814ce (Brazilian Rosewood).

I was leading worship recently at a conference when I stepped on the cable and tweaked the end pin where the cable plugs in.

So I called Taylor to order a replacement part. I told the tech (Michael?) what had happened and he took my information. When I asked if he wanted my credit card info, he said, "We're just gonna take care of it. There's no charge to you."

Let me be clear: my guitar was a year out of warranty. And they just "took care of it."

Customer service, the way it was meant to be. Thanks Taylor!

PS: I am thinking about switching to Snap Jack cables to try to prevent this from happening. Anybody have experience with this?

posted by Pat Callahan at
5:39 AM

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